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Privacy Policy

Information on Privacy Policy, Site Terms of Use and Communications and Personal Data:

In our Company Dimba İç ve Dış Ticaret A.Ş. and on our site the mobile application), Privacy Rules-Policy and Terms of Application-Usage whose current basics are specified below are valid for the privacy of the information of visitor-member-customer(herein after to be shortly called Visitor(s)), the protection, keeping,processing-usage-removal of personal data(information), commercial electronic communication and other issues.

Information Protection

The required measures for the safety of information and procedures given by visitors and acquired by them have been taken with appropriate technical and administrative methods within the framework of technological facilities and cost elements, in systems and infrastructure by our Company or the relevant organization in accordance with the nature of information and procedures.

During your usage of our site, all credit card(if available) procedures and confirmations are realized online between you and the relevant Banks and Card Organizations independently from our Company, information such as Credit card ''password'' is not seen and recorded by our Company.

Information put on our site for the purposes of membership, purchases of products/services (if available) and information update, likewise, private information regarding credit cards and debit cards, cannot be viewed by other Internet users.

Methods for Collecting Personal Data and Legal Reason

Pursuant to Protection of Personal Data Law no. 6698, all kinds of information used for identifying a real person or making him/her identifiable are in the scope of personal data. Dimba İç ve Dış Ticaret A.Ş.(DIMBA)Commercial We would like to inform you regarding the processing reasons of your personal information by(DIMBA)inc. ,its lawful reasons, collection methods, who and with which purposes it can be forwarded to and rights granted to you both depending on these and independently of these, within the framework of Protection of Personal Data Law.

Your personal data is collected by DIMBA in its capacity of data controller through methods in production and amendment processes carried out in such different channels as mobile applications, call centers, stores, social media, direct or authorized communication channels and physical channels; through oral,written or electronic methods appearing and carried out suitably to the relevant regulations, contracts, demands, commercial usages and honesty principles that find an opportunity to be realized for the purpose of presenting our quality services to you using such channels and on the point of carrying on our business and commercial activities within this framework.

Within this context, your personal data may be collected byDIMBA or real and legal persons processing data  on behalf of DIMBA,in a way not limited to the specified ones, in written form or electronically, through methods specified below;

  • The membership form you fill in electronically or physically,
  • Social networks that allow you to login to our websites during membership or login,
  • Contact forms on our websites or third party websites, which you fill in to contact us,
  • Online shopping applications, cookies used to recognize you, our mobile applications,
  • All kinds of e-mails, requests, work orders, fax and letters you have sent to our Company through various contracts you have signed with our company,
  • Third person company (s) that process data on behalf of our company or support our company at any stage of the membership program process,
  • Our customer service channels, including our employees, digital marketing and call center,
  • Social media channels, the use of search engines such as Google,etc.
  • Membership contracts and other contracts, campaigns, applications, forms, offers,
  • Our dealers, franchises and other sales network.

Pursuant to the methods specified above, your personal data, your personal data required for the making of the contract in case a contract is made with you  and subsequently, for the conduction of the contract  will be processed based only on this information text without your express consent based on the exception in the subclause m.5/2(c) of Protection of Personal Data Law '' The necessity of processing the personal data belonging to the parties of the contract provided that it is directly related to the making and conduction of a contract''.

All your personal data with the exception of your personal data required for the purpose of making and conducting the contract between you and DIMBA will be processed based on your express consent following your giving your express consent after reading this text. We would like to specify that you have the right to not give your express consent for the processing of this your personal data with the exception of your personal data required for the conduction of the contract at the time of making the contract with you and after it, this express consent is not a precondition for making a contract with you or for you to purchase a product.

Processing of Personal Data and Processing Objectives

Your personal data and/or personal data with special qualities to be collected by DIMBA through methods specified above can completely or partially obtained, recorded, kept, stored, altered, updated, periodically controlled, rearranged, classified, kept for the period necessary for the processing aim or projected in the relevant law, shared/transferred with 3. parties specified below in a detailed manner, transferred abroad in the circumstances of legal or actual necessity depending on service.

We present to you the fact that we may process your personal data at all costs pursuant to Protection of Personal Data Law no. 6698 and the relevant regulations for purposes such as DIMBA customers benefiting from the services of our brands, determining and improving our commercial and marketing strategies, informing you about our campaigns, recording your suggestions and complaints, serving you in accordance with your needs by knowing you in a better way, your leading us in the conduction of our activities such as sales, marketing, advertising and introduction, our carrying out analyses for activities of sales and marketing and profiling, creating better service standards for you, the determination and conduction of the commercial and business strategies of DIMBA .

Transfer of Personal Data Abroad and to Persons

DIMBA will be able to share your personal data in question abroad within the framework of safety and privacy basics specified in Protection of Personal Data Law and the relevant regulations provided enough precautions are taken for the purpose of carrying out Company activities, ensuring the business relations between the data owners and our customers and/or making negotiations for this purpose, presenting services, opportunities and possibilities and increasing the quality of services; with our group companies, business partners, business contacts, retailers, franchises, domestic servers and servers abroad by the nature of information technologies that we use and firms that give the support of such servers and domestic persons and organizations and persons and organizations abroad from whom we receive the service of physical server and/or cloud, firms that process data on behalf of DIMBAgiving the support for customer satisfaction computation, profiling, giving support in issues where personal data needs to be processed in the fields of sales and marketing, contractual customers that we present our services to as a result of our activities, suppliers, audit companies or public organizations and institutions authorized to demand such data as a result of legal obligation, other relevant authorities not limited to these.

The Rights of the Personal Data Owner Specified in Article 11 of Protection of Personal Data Law

DIMBA shall respond to the following requests of the persons concerned:

  1. Learning whether DIMBA has processed the personal data belonging to them and which personal data it has processed,
  2. Obtaining information on the purposes of the processing activity,
  3. Knowing the third parties thatDIMBA transfers personal data nationally and abroad,
  4. To request the correction of the incomplete or inaccurate data, if any,
  5. Requesting the deletion or removal of personal data in accordance with the Law,
  6. Asking for the notification of third parties that the personal data is transferred to about the procedures carried out in the case of correction, deletion or termination of the personal data,
  7. Objecting to the fact that a result to the detriment of the individual has appeared as the result of the analysis of the data processed exclusively through automatic systems and
  8. Receiving a copy of personal data.

If you provide your contact information in order to contact you in accordance with Article 6 of the Regulation on Commercial Communication and Commercial Electronic Messages, you do not need to obtain your consent for commercial electronic messages regarding changes, use and maintenance of the goods or services provided.

In this context, if you share your phone number with Dimba at the membership stage or at any stage related to your order, you acknowledge that Dimba may send any commercial electronic messages including status of your orders, cargo status and changes, usage and maintenance of the goods or services provided through Whatsapp.

However, whatsapp mobile application and after you send a message from this application and all kinds of conversations and correspondence that may occur within the scope of your personal information to Dimba ”personal data” is covered by; Your personal data will be processed by Dimba as Data Officer in order to arrange any commercial and legal relationship between you and Dimba. Legal reasons for the processing of your personal data pursuant to Art. 5/2 of KVKK; c) the processing of personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract, d) publicized by the person concerned; e) the processing of data for the establishment, use or protection of a right; data processing is mandatory for the legitimate interests of the data officer, without prejudice to their fundamental rights and freedoms. Your processed personal data; related data will be shared with abroad due to sharing via Whatsapp application. (Whatsapp application center, data recording areas are located abroad.)

Your personal data; Your correspondence with Dimba via Whatsapp and other correspondence and discussions that may take place with you will be obtained.Contact Dimba to find out if your personal data has been processed, to request information if your personal data has been processed, to learn about the purpose of processing your personal data and whether it has been used for its intended purpose, to learn about third parties to whom your personal data have been transferred, to process your personal data incomplete or incorrectly. requesting that your personal data be deleted or destroyed in accordance with the provisions of Article 7 of the Law on Protection of Personal Data No. 6698; your personal data being processed in violation of the Law. i you have the right to claim your damages if you suffer damage. When exercising your rights above, a fee will be charged under the applicable legislation if the transaction requires additional costs. You may exercise your rights in accordance with the relevant Article 11 of the Law no. 6698 through the following communication channels;

Email address :


0850 215 16 90(Call Center)

Sites-Digital Platforms and Applications Belonging to Third Parties

On other sites reached through our site(including their mobile versions), safety-privacy policies, conditions of use, communication and processing personal data belonging to themselves are valid; our Company is not responsible for disputes, material and moral damages and losses likely to occur as a result of data usage, ethical principles of similar sites(and similar digital platforms), principles of privacy-safety, policies of keeping and termination of personal data, quality of service, terms of usage,cookies- web beacons and the similar, notifications-suggestions and other applications of websites reached for the purpose of seeing advertisements, banners,content or for any other purpose.

Application of Cookies on our Site

Various types of cookies are used on our site all its digital platforms including mobile applications). These are cookies such as session cookies, persistent cookies, mandatory cookies, functionality cookies, analysis cookies, commercial cookies and third party cookies.

Cookies are tiny bits of data placed in computers and mobile devices for the purpose of ensuring the improvement and proper operation of the internet site visited, the personalization and betterment of user experience, the visit of the user to sites without signing in and/or sending notifications to the user(that he/she can see as occasion requires even if the browser and/or the relevant mobile application is closed) with commercial-social aims and the presentation-transfer of general or specialized notifications, advertisements and introductions to site users-visitors in general both in the relevant site and sites belonging to others(including the social media-networks and online advertising networks).

Cookies are kept on computer-devices for a suitable period of time, provided that the legal maximum period, if any, is not exceeded.

Visitors to our site(including mobile versions) are regarded to accept the above act, the processing of the relevant cookies with the projected aims and scope-conditions for your various information here, in personal data regulation and in other parts of this notification text(including their transfer-share to/with third parties and their usage within this context).

Visitors may arrange and remove cookies whenever they want through the settings of programs and/or operating systems and/or browsers on their devices and/or stop the specified notifications (In such a case,it should be known that our site/the relevant device/the program may not work as wished and/or you may not be aware of notification content).

Shopping and Other Consumer Procedures

If visitors buy a commodity/service as the result of being informed through the means specified above and/or of communications, information, notifications, introductions and advertisements propagated to them, the specified procedure is also and in the legal framework subject to the customer contract to be made with the relevant seller/supplier. The consumer contract shall be applied on its own terms and between its parties.

In your purchases from our site, the conditions of order preliminary form of information-distants sales contract that you will see during every transaction will be valid.


Our Company reserves the right to make any alteration it deems necessary regarding issues such as policies of keeping-usage and removal of personal data and site terms of use, likewise, in the products, services and opportunities to be presented; these alterations become valid the moment they are announced by our Company through the Site or through other appropriate methods.

You can inform our Company Dimba İç ve Dış Ticaret A.Ş. about your demand for additional information in all these issues, all kinds of demands and complaints by contacting us through communication channels below. In circumstances where the relevant demand needs to be made through a certain procedure (method-time-style) pursuant to laws, the procedure in question needs to be obeyed.

You can contact us regarding your opinions and questions.



Central Registration System no:


Email address :


0850 215 16 90(Call Center)


Yeni Mahalle Mah. Galeri Cad. No: 10/1 Küçükköy / Gaziosmanpaşa / İstanbul